How to fix Genshin Impact keeps stopping issue on your device

The miHoYo Limited developers have just released their new adventure game, Genshin Impact for Android. We have already posted guide on it here, but if You installed Genshin Impact on your Android smartphone and facing the app crashing issue on your device like Genshin Impact Keeps Stopping. So here we have a quick solution to fix this issue.

In this quick fix guide we will help all those, who are facing the “Genshin Impact Keeps Stopping” error on their Android devices. There can be multiple reasons which lead to the sudden crashing or freezing of app with the annoying message.

We have faced this error multiple times and finally got a solution for it. Once you start getting this stubborn error on your device you won’t be able to use Genshin Impact properly and it will pop up each time you open the game app. So in order to get rid of this annoying situation, we have¬†decided to write this quick solution(that worked for us) for all those who want to fix the Genshin Impact crashing issue on their devices. Here is what we have done to fix the Genshin Impact Keeps Stopping issue on our device.

How to fix Genshin Impact Keeps Stopping issue on any device

The quick methods to fix Genshin Impact issues involve clearing the application’s cache, data and re-installing the app. Let’s start with the first one and see if it works for you, the same way it worked for us.

1. Clear Cache to fix Genshin Impact app crashing

  • Open the Settings app on your device.
  • From the list of Settings > Tap on ‘Apps’ and locate the Genshin Impact
  • Tap on Genshin Impact and then tap on “Storage”
  • In the storage section, tap Clear Cache and Clear Data.

Reboot your device once done with it. Now open Genshin Impact from App drawer and see if the problem is fixed. If it is still there, just re-install the update by following the process below.

2. Fix Genshin Impact Keeps Stopping issue by re-installing the app

  • Open Google Play Store and search for Genshin Impact app.
  • Now tap Uninstall to make it eligible for re-installing the app.
  • Once the app has uninstalled, now click on the install button to install the app again.

Or you can download the latest version of Genshin Impact from our post and install it manually.

If the above mentioned quick fixes did not fix the issue, then you may need to detect additional issues which are not letting the app to work. Here a few possible reasons.

3. Make sure Your device is running on the latest firmware

Try to update your device on latest firmware, sometime the older firmware is not compatible with the latest version of Genshin Impact app. You can see the compatibility of Genshin Impact in the App details section on Google Play.
If you are running a custom ROM then switch to the stock firmware, because custom ROMs cannot be 100% stable like manufacturer’s stock firmware.

Despite following our all suggestions if the app still doesn’t work for you, just drop an email to developers Team to ask if they can work on providing support for your device or the version of OS You are running on your device.

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